Frequently asked questions

Each product page lists its dimensions, material and color. Narrow ribbon scarves are designed as small accents; square scarves offer folding options; long scarves and wraps provide a more generous drape.

Follow the individual care instructions on the product page. Silk, wool, viscose and polyester pieces have different care needs.

We deliver to the 50 United States and Washington, DC, with free standard shipping on all orders. We do not deliver to US territories or APO/FPO/DPO addresses.

We deliver to the 50 United States and Washington, DC. We do not ship to US territories or APO, FPO or DPO addresses. All orders receive free standard shipping.

Handling: 1–2 business days. Transit after dispatch: 3–4 business days. Estimated total delivery time is 4–6 business days from the applicable processing start date; these estimates are not guaranteed arrival dates.

Our order cutoff is 07:00 PM (GMT−06:00) Central Standard Time (Chicago), fixed at UTC−06:00 throughout the year and not adjusted for daylight saving time. Business days are Monday–Friday, excluding US federal holidays. Orders placed before the cutoff use that day as the processing start date. Orders placed at or after the cutoff, on weekends or holidays use the next business day.

Please check your delivery address before submitting an order. Contact [email protected] for delivery questions or assistance with an incorrect address. Taxes charged at checkout are $0.00; this is not a statement that products are legally tax-exempt.

You may request a return within 30 days of receiving your item. For change-of-mind returns, products must be unused, in their original condition and original packaging. Contact [email protected] with your order number and reason before returning an item, and obtain authorization and return instructions.

Authorized returns are sent to Wovnstate, 4 Place De La Liberation A/1, 59660 Merville, France. This return address is in France. Customers pay return shipping for change-of-mind returns, including the applicable international return postage. We pay return shipping when an item is damaged, defective, incorrect or affected by our error. Contact us so we can arrange the appropriate return and resolution. The ordinary original-condition requirement does not prevent assistance for an item received damaged, defective or incorrect.

There is no restocking fee. Approved refunds are returned automatically to the original payment account within 10 calendar days of approval. Contact us if you need help with your return or refund.

Available payment options and the amount payable are presented at checkout. Where an order is accepted, its confirmation identifies the products and applicable charges. Contact customer care with questions about a payment or order.

Contact [email protected] with your request and any order reference. We will review the request based on its fulfillment status and your applicable rights.

[email protected] — 4 Place De La Liberation A/1, 59660 Merville, France